APPLICATION SUPPORT - APPRENTICESHIP OPPORTUNITY

Ref: 81197

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OVERVIEW:

We are now looking for an eager candidate to join us as an apprentice. You will have the opportunity to gain valuable skills, knowledge and experience as you complete a Level 4 Business Analyst Apprenticeship.

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OVERALL PURPOSE OF THE ROLE:

To provide overall support for various business functions within the organisation, ranging from the product team, to sales, to general operations.

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DUTIES & RESPONSIBILITIES:

• Provides support for the TARA PV Product, answering customer queries, assessing customer issues, providing communication between the customer, the product management team and the software development team.

• Supports the Product Specialist in managing the ticketing system ensuring all customer queries are recorded accurately, answered in a timely manner and all tickets are kept up to date.

• Supports the Product Specialist in planning, organising and completing testing activities related to application upgrades.

• Supports the Product Specialist in ensuring that all software produced within the group is documented in accordance with current SOP’s.

• Understands relevant Standard Operating Procedures (SOPs), Quality Documents and other documents relevant to the production of new and upgraded software.

• Complies with the company’s policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives.

• Provides support for the product management team, identifying sales leads, generating promotional material and if required, participating in direct marketing activities.

• Participate in training as required for MedGenesis staff. 

• Contribute to the production of client documents and reports.

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WHAT WE ARE LOOKING FOR:

The requirements listed below are considered to either be essential to successfully undertake the duties and responsibilities of the post, or are considered highly desirable.

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DESIRED EXPERIENCE, SKILLS & QUALITIES:

• Excellent organisational and interpersonal skills

• Ability to work well within a team

• Self-starter

• Process orientated with good attention to detail

• Effective oral and written communication skills

• Interested in software development and application support 

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ENTRY REQUIREMENTS: 

The entry requirements for this programme are as follows:

• Level 3 Qualification + at least 12 months of work experience* + robust onboarding plan (learner must work in the organisation for 3 months before signing up)

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*Work experience relates to any valid work experience 

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You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. 

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If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

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FUTURE PROSPECTS:

Upon completion of the Apprenticeship, there is an opportunity to become a full-time Employee of MedGenesis Ltd. 

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IMPORTANT INFORMATION

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.